Thank you for purchasing The Incredible Sockkeeper. We are dedicated to ensuring your complete satisfaction with our products.
Please see the detailed instructions below for our return process:
Defective Product Returns
Time Frame: You have 10 business days from the date of purchase to return defective items.
Return Process:
1. Visit our website and fill out the return form online.
2. Submit the completed form, and you will be prompted to print it out.
3. Print the return label provided after submission.
4. Pack the defective laundry clip along with the printed return form and a copy of your purchase receipt.
5. Send your package to Midwest-Tek Inc (4345 Security Parkway, New Albany , Indiana, 47150) using the printed UPS return label.
6. Drop off the package at your local UPS store.
Exchange: Defective items are eligible for exchange ONLY. *We will send a new replacement Incredible Sockkeeper.
Refund: If a replacement cannot be provided within 60 days, a refund will be issued by check and mailed to your address.
Regular Product Returns
Time Frame: Non-defective products can be returned within 5 business days from the date of purchase.
Conditions: Products must be sent back with it's original packaging and to qualify for a return.
Return Process:
1. Visit our website and fill out the return form online.
2. Submit the form and then print it out upon prompt.
3. Include the printed return form with the unopened product and a copy of your receipt in the return package.
4. Mail your return to Midwest-Tek Inc (4345 Security Parkway, New Albany , Indiana, 47150) using the return label.
Refund: Refunds for regular returns will be processed to the original method of payment within 7 to 10 business days after the receipt and inspection of the item.
All refunds will be processed via the original method of payment, ONLY in exceptional circumstances where a replacement is not available within 60 days, will a refund be issued by check.
Contact Us
For any inquiries or further assistance, please email us at info@theincrediblesockkeeper.com. We commit to responding within 72 hours.
Your cooperation is greatly appreciated and helps us ensure that your return process is as smooth as possible.
Thank you for choosing The Incredible Sockkeeper!
*PLEASE NOTE: We do not ship to PO Boxes or outside of the US. No Cash Refunds
